FAQs & Migration
Short answers to questions that come up often, organized by the area each one is about, plus what you need to know when moving from Informer 4 to Informer 5.
In this section
| Chapter | What it covers |
|---|---|
| Migrating from Informer 4 | Why it's a migration, the feature differences, and converting calculated columns. |
| Reports | Embedding Visuals and Comparison Board columns. |
| Queries | Native SQL, mapper_parsing_exception, MSSQL speed, stored procedures, dates, and more. |
| Datasets | Business-time calculations and the ElasticSearch max-buckets limit. |
| Datasources | U2 initialization subroutines and connections, Informer 4 imports, Excel limits. |
| Jobs | Resetting the Job queue, custom file naming, and SFTP keys. |
| Administration | OAuth email (Google Workspace, Office 365) and the session timeout. |
| Server Management | Shard limits, disk space, moving servers, the tenantRegex option, and more. |
Where do I look when...
| You want to... | Where |
|---|---|
| Move from Informer 4 | Migrating from Informer 4 |
| Decide between a Dataset and an Ad hoc Query | Datasets vs. Ad hoc Queries |
| Set up OAuth email | Google Workspace or Office 365 |
| Fix a Job queue that stopped running | Fully reset the Job queue |
| Recover a server that's out of disk space | Server running out of disk space |
| Troubleshoot something not listed here | the feature's own section in this Help Center |