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Updates and uninstalling

An installed pack keeps its link to the publisher, which is what lets it tell you about new versions, track a subscription, and come back intact if you remove it and change your mind.

Why it exists​

The difference between a Marketplace App and one somebody handed you as a file is everything that happens after day one. A file is a snapshot. A pack knows where it came from, so a fix the publisher shipped last week is one button away, and the data your App has collected since you installed it survives the move.

Updating​

When a publisher releases a newer version than the one you run, the pack's card offers Update to v1.4.0 and the listing does the same. Choosing it runs the same four steps as an install: downloading, installing files, deploying, finalizing.

The App keeps its workspace across the update. Only the migrations the new version introduces are applied on top of what is already there, so an App that has been collecting data for a year updates without losing it.

If you run both channels, they update independently. Update beta to v1.5.0-rc1 moves only the beta install, and your stable App is untouched.

Subscriptions and licensing​

Some packs are paid. The listing shows a price on the button (Buy · $40/mo) and, once you hold a subscription, a Manage subscription link that opens the billing portal.

Buying happens in a browser rather than inside Informer. While that is in flight the listing says so:

Complete your purchase in the browser — this page updates by itself once payment lands. Open checkout

Open checkout is a link, there if the browser tab went astray.

You do not need to refresh or keep the tab in front of you. The listing notices when the payment clears.

If a subscription lapses, the listing says: "This app’s license has lapsed — renew to keep using it. Your data remains available in Informer." The second half is the part worth reading twice. A lapsed license stops the App, it does not delete anything the App has collected. Renewing picks up where you left off.

Uninstalling​

Uninstall lives on the listing, under More actions on an installed pack, and reads Uninstall v1.4.0 so there is no ambiguity about which channel you are removing. Marketplace Apps also say Uninstall rather than Delete wherever they appear in your gallery, because the two do different things.

The confirmation spells out all three consequences:

Order Desk and its data move to Recently Deleted, where they stay for 30 days. Your subscription is updated right away.

Restore it from there and it comes back exactly as it was, still linked to the marketplace.

Install it again instead and it picks up where it left off — same app, same data.

Note the split in the first line. The subscription updates immediately, so you stop paying now, while the App itself waits out the 30 day retention window in Recently Deleted. Uninstalling stops the billing without burning the data.

That window is what makes an uninstall reversible in two different ways. Restoring from Recently Deleted brings the App back and reconnects it to its listing. Installing it again from the Marketplace reclaims the same parked App rather than minting a fresh one beside it. Either way you keep the data.

Once the App is purged, whether by you or by the 30 days running out, that stops being true. The purge confirmation says so: "This app came from the marketplace. Installing it again after this starts a fresh copy — nothing from this one carries over."

Uninstalling a beta leaves the stable install alone: "Your stable install, if any, is untouched."

Troubleshooting​

  • A restored App lost its version badge and stopped offering updates. Restoring reconnects the App to its listing, and when that reconnection fails Informer tells you rather than leaving it silent: "Order Desk is back, but it couldn't reconnect to its marketplace listing. It won't receive updates until you install it again." Check that the instance can reach the License Manager, then install the pack again to relink it.
  • Reinstalling created a second App instead of reusing the old one. The original was purged, either deliberately or by the retention window expiring. A reinstall only reclaims an App that is still being held in Recently Deleted.
  • An App shows Delete where you expected Uninstall. The wording follows whether the App came from the Marketplace. If a Marketplace App reads "Delete", it has lost its link to its listing, the same condition as a missing version badge.
  • Uninstall failed. The dialog reports "Uninstall failed". The App stays where it is and the subscription is unchanged, so retrying is safe.

Related: Recently Deleted for the retention window itself, and Feedback and support for reaching the publisher.