FAQs & Migration

Short answers to questions that come up often, organized by the area each one is about, plus what you need to know when moving from Informer 4 to Informer 5.

In this section

Chapter	What it covers
Migrating from Informer 4	Why it's a migration, the feature differences, and converting calculated columns.
Reports	Embedding Visuals and Comparison Board columns.
Queries	Native SQL, mapper_parsing_exception, MSSQL speed, stored procedures, dates, and more.
Datasets	Business-time calculations and the ElasticSearch max-buckets limit.
Datasources	U2 initialization subroutines and connections, Informer 4 imports, Excel limits.
Jobs	Resetting the Job queue, custom file naming, and SFTP keys.
Administration	OAuth email (Google Workspace, Office 365) and the login and App session timeouts.
Server Management	Shard limits, disk space, moving servers, the tenantRegex option, and more.

Where do I look when...

You want to...	Where
Move from Informer 4	Migrating from Informer 4
Decide between a Dataset and an Ad hoc Query	Datasets vs. Ad hoc Queries
Set up OAuth email	Google Workspace or Office 365
Fix a Job queue that stopped running	Fully reset the Job queue
Recover a server that's out of disk space	Server running out of disk space
Troubleshoot something not listed here	the feature's own section in this Help Center