Informer Expert
The Informer Expert is an in-app help AI that answers questions from Informer's official documentation, giving clear, up-to-date answers without leaving the app.
Open the Informer AI chat from the AI icon next to the global search bar, then switch on Help Center in the chat's Settings & Tools menu. A Help Center chip appears in the chat while it is on, and the chip's close icon turns it back off.
If the icon is not there, either AI is switched off for your organization or your account has not been granted AI access.
Ask it how the product works, for example:
- "How do you create a Dataset in Informer?"
- "What's the difference between an Ad hoc Query and a Dataset?"
- "Give me a quick start guide to setting up a Datasource."
- "Explain this in Spanish."
Help Center is a per-chat switch, so you can leave it on for a run of "how do I" questions and turn it off when you want the chat working on your data instead.
The Help Center AI is one of the AI features an administrator can tune with standing instructions in Settings → Features. In Informer GO, the same help is available through the Copilot.
Before 2026.1.2, the AI icon opened the chat with Help Center already on. It now opens a general Informer AI chat, and Help Center is a switch you turn on per chat.
Earlier versions required you to connect a separate Help Center account (on the Zendesk-hosted help site) before the Informer Expert could search the documentation. The help AI now reads Informer's documentation directly, with no separate account or login.